At Clara, a card can be either frozen or blocked. Both actions temporarily prevent the card from being used, but they differ in who can unlock them and when each should be used.
What does it mean to "freeze" a card?
Freeze a card is a quick and reversible way to temporarily pause its use.
You can freeze and unfreeze your own card at any time, directly via the Clara app or platform.
⚠️ Important: Freezing a card does not require approval from an administrator or manager on the platform.
What does it mean to "block" a card?
Block action is a restriction applied by an administrator or manager, usually for security reasons or to enforce internal policies.
In these cases, the card cannot be unblocked by the cardholder.
Only the person who applied the block, or someone with a higher role, can unblock it.
Common reasons for blocking:
🔒 Internal review of card usage
📋 Enforcement of company expense policy
⚠️ Suspicion of fraud or unusual behavior
What is a block applied by Clara?
If we identify a potential security risk, Clara may automatically block a card.
This block is meant to protect your company and can only be reviewed by our support team.
If you see this message, please contact us.
Frequently Asked Questions
Need to use your card but it's blocked?
We recommend contacting an administrator at your company.
If you're an admin, check if the card’s block falls under any of the scenarios listed above.
I'm a manager, but the card was blocked by an admin. Can I unblock it?
❌ No. Only the person who applied the block or a higher-level admin can remove it.
I'm an admin, but the card was blocked by a manager. Can I unblock it?
✅ Yes. Administrators have authority to unblock cards blocked by managers or other admins.