How do I lock or unlock a card?

It will always be our priority to help you keep your account safe.

Therefore, in cases of suspicious purchases, loss or theft of your card, for example, you can block it without any problems​​. Just follow these steps:

  1. It is necessary to log in to our platform, go to "Cards";
  2. Click on the desired card;
  3. On the right screen there will be a lock button, just drag it to the side.

To unlock, it is only necessary that you select the "Unlock" button and confirm the action so that the card's features become active again.


Need help? Talk to us.

Chat in the Help Center or on our platform

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